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Shipment & Payment

Information Verification and Disclaimer

Make sure that you have a correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly to which your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure correct shipping address (detailed street number, city, state, consignee name, contact information and zip code) as we are not liable for packages that are sent to the wrong address when the address information is uncorrected.
We are not responsible for any delays caused by the destination country's customs clearance processes.

Shipment time & Estimated Delivery Time & Shipping Method

Please note: The shipping might take longer during the holiday and the weekend.

Seller service

We only ship the order to the confirmed address provided by the buyer. All our products are usually shipped within 24 hours. (However, please also allow 1-3 business days of handling time if your orders placed on the weekends).

The purchase is delivered to the shipping address within 3-5working days . once the item shipped. We will update the tracking information for the customer by email and on paypal in time . however due to some uncontrolled reason , such as big sale or big holidays or bad weather ,etc , the shipping maybe delayed and we will also notice the customer in advance .
We do our best to offer you the most reliable and affordable ways of shipping. However, international delivery and transit time depends on the express company and local customs. Therefore, we are unable to take all responsibility for any delays or customs duties. All our extensions are shipped from Guangzhou City, CN. If you do not receive your items on time, please contact us for further assistance. Thank you for your understanding.

Shipping address reminder :

Track Order

Once your order shipped out, we will send the shipping information to your email and also update the shipping on the Paypal. You may also log in our website and check the shipping information in My Account- My Order-View Order History-Find Your Tracking number. Or you can check the shipping information on the Express company website .

Shipping Fee

We offer Free shipping for every deal and Worldwide. 


We accept the major credit cards (Visa, MasterCard, America Express,Discover) as well as PayPal payment. We support Paypal Standard Payment, Paypal Credit Card Payment and Direct Credit Card Payment Channel.

Payment Safety

No card information is ever saved at Merula Virgin Hair and it remains the private property of the card holder at all times before, during, and after placing order. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party-payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Merula Virgin Hair does NOT keep credit card information on record.